THE first thing you need to know about staying in a Las Vegas hotel is that it’s different here. This makes sense—Las Vegas isn’t like other places, after all, even if there’s an Eiffel Tower, a Grand Canal, a Brooklyn Bridge. Vegas hoteliers follow nobody’s rules but their own, generally speaking—for first-time visitors, there are a few key tips and tricks you need to know in order to keep your weekend from running aground. Here’s what we wish someone had told us before our first visit. Looking for the best hotel deals in Las Vegas? Compare and save at Trivago.
Las Vegas luxury may not be the luxury you are looking for. Like cruise ships and Walt Disney World, fancy in Las Vegas means fancy by Las Vegas standards. In most cities, it is entirely reasonable to expect five-star service from a resort that is repeatedly awarded five stars and/or diamonds by the people who hand out such awards. In Vegas? Not so much. You try giving the white glove treatment to every single guest in the 3,933 rooms and suites at Bellagio. How well would you do? No, luxury in Las Vegas means that they spent a good bit of money on the rooms and that there are some very good amenities on property—a spa, award-winning restaurants, expensive landscaping. You are, however, just another warm body in a giant warehouse for humans, one with windows that won’t open to the outside world. If you’re looking for exclusivity, maybe don’t come here—not until you make your millions.
The best hotel in Las Vegas is often the newest one. Las Vegas hotels do not necessarily age well. There is always a push to be the best and the most exciting. But then the next big thing comes along, purse strings get tightened, the opening team is lured on to the next big thing. The resort you loved five years ago may be nothing like you remember—do yourself a favor and cross-reference the user review sites, which receive fresh feedback on the biggest Las Vegas resorts almost daily.
Accept the fact that in Las Vegas, you might be a valued guest, but you’re also a potential risk. A risk that must be managed. By a Risk Management team. You don’t want to cross these people anymore than you would a bouncer at a very popular nightclub. Sure, you may be the nicest, calmest, most honest person in the world, but to the vast and sophisticated security networks that keep the peace in these city-sized hotels each and every day, 365 days a year, you’re also a potential threat. Think of Las Vegas resorts as small towns—towns full of people who are prone to behaving wildly, because Vegas. (Sorry, we meant to say VEGAS!!! WOOOOOO!!!) These security forces deal with bad behavior all day, from all kinds of people—eventually, we all start to look like suspects. If things go wrong in a club, if jewelry disappears from the bedside table, if you lose your wallet or even if you just can’t find your room key in the small hours of the morning, don’t be offended or surprised if the people summoned to help start giving you the third degree (are you drunk, did you let strangers into your room, how do we know you are who you say you are, etcetera).
When dealing with the staff, always keep your cool. In many upscale hotels, an unhappy customer will have management scurrying to make it right. In Las Vegas, making a kerfuffle will generally cause some guys in suits to appear. Really, really big guys, probably, and seemingly out of nowhere. Complain if you must, but for Pete’s sake, be cool, man.
Everything goes insane on Thursdays. Looking to avoid the crowds? In Las Vegas, Thursday is the new Friday. If you like things a little bit mellow, you’ll generally want to show up late Sunday night—or, better yet, Monday—and leave by Thursday morning. Holidays and giant conventions are, of course, the exception. In those cases, it is perhaps best to be at least one state away.
Las Vegas is extremely loud. You’d think people would know this going in, but too many guests are shocked, shocked to find out that there’s dancing going on here. Dancing to music. Loud music, even! Not to be rude—we love a good night’s sleep as much as anyone. We just don’t expect to get a good night’s sleep on a Saturday night in Las Vegas when our room is upstairs from the hottest club in town right now. If you’re a light sleeper, ask whoever checks you in to put you as far away from nightclubs, day clubs, pool clubs—any kind of club, really—as possible. Then be prepared for them to tell you that the hotel is sold out and you’re getting a room on top of the hottest new club in town. (Las Vegas hotels are not the place to go if you like getting your way—not unless you’ve got the money to back it up.)
Even at the best hotels, check your mattress before getting into bed. Sorry, yes, gross, but this is important. Even the most diligent housekeeping teams (and Vegas has some of the best in the industry) can fall down on the job when the job is thousands of rooms per day. That’s thousands of rooms full of people who don’t always tip, mind you. Check between your mattress and box spring for bedbugs—it only takes a minute.
Rooms in Las Vegas are generally worth the lowest published rate. As in other top destinations like Orlando or New York, Las Vegas hotel rates fluctuate almost to the point of absurdity—that $199 room might be going for $600 in just a few days time, due to demand. Guess what it’s worth? Most weekends, not nearly as much as you’re paying. That’s life in Vegas.
Resort fees are almost a given at this point. Hotels without resort fees are now the exception in Las Vegas; pretty much any property you’re considering will have them. They often add $30 or more to the nightly published rate. Some day soon, the government will likely have its say about this rather dubious “unbundling” of services, but for now, this mandatory fee will be charged for services you may or may not use during your stay. Some resorts offer freebies or discounts or free shuttles to sweeten a rather bad deal; at most resorts, however, it amounts to little more than a very hefty charge for use of the Internet. Predictably, these fees are highest at the most popular hotels; they’re even downtown and in off-strip locations like Lake Las Vegas. (If you’re curious, the last hotel directly on the Strip without a resort fee is the Best Western Plus Casino Royale, which actually isn’t bad for the price point.)
Ordering room service here is kind of like ordering room service on a cruise ship. Again —it’s hard to provide luxury hotel services in 4,000 room hotels. Frankly, it’s a wonder some Vegas properties even bother with room service— they’re certainly not very good at it. As on a cruise ship, it can take forever and the food probably won’t be all that great. Except here, you’re paying a lot of money for the privilege.